Salaah Support
Salaah by SeeMango LTD
Contact us
Support email: ramish@seemango.com Please include your app version, iPhone or iPad model, iOS version and a description of the problem. Screenshots are helpful; remove personal addresses or other private information first.
Prayer times look different from my mosque
Open Settings and check your location, prayer calculation method and Asr setting. Calculated times can differ from your mosque's timetable. Follow the guidance of your local community.
Reminders aren't arriving
Check the reminder toggles in Salaah and notification permissions in device Settings. Focus and other system settings can affect delivery. Open Salaah at least every 11 days to refresh upcoming prayer reminders.
Fajr alarm
Allow alarm access when prompted. Set your preferred offset in Fajr alarm settings. Salaah schedules the next seven upcoming Fajr alarms; open the app each week to renew them. Turning the Fajr alarm off cancels Salaah's scheduled alarms.
Weather isn't available
Weather needs an internet connection and a selected location. Try Retry or reopen Salaah. Temporary Apple Weather service interruptions can affect availability.
Qibla compass
Use a device with a compass sensor and move away from magnets, metal objects and electronic interference. Allow location access for guidance based on your current position. Compass readings depend on your device and surroundings.
Live Activity has disappeared
Check Salaah's Live Activity settings and the system's Live Activity permissions. iOS limits activity duration and may dismiss it. Reopen Salaah to renew the next-prayer countdown.
Hijri dates or occasions differ
Choose your calendar convention and date adjustment in Settings. Communities may follow different dates and moon-sighting decisions. Historical date notes explain uncertainty where applicable.
Purchase and refunds
Salaah is a one-time App Store purchase. Apple manages purchases and refund requests. Visit Apple purchase support for purchase assistance.